Data Protection Policy

Krkriya Privacy Policy — How Secure Is Your Data with Us

Krkriya believes your personal data belongs to you alone. This page explains in detail what information we collect, why we collect it, and how we keep it safe.

Last Updated: June 2026 GDPR Compliant 256-bit SSL
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A quick note upfront

Creating an account at krkriya means you accept this Privacy Policy. But accepting it shouldn't mean signing off without understanding it — we want you to genuinely know what happens to your data. That's why it's written in plain, simple language.

01
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What Information We Collect

Krkriya collects different types of information — some provided directly by you, some gathered automatically. The full list is below:

Data TypeExampleReason for Collection
Identity-RelatedName, date of birth, nationalityKYC Verification & Age Confirmation
Contact InformationEmail, phone number, addressAccount Management & Support
Identity DocumentNID, passport photoLegal Obligations & Security
Financial InformationMobile Banking NumberPayment Processing
Technical InformationIP address, device information, browserSecurity & Fraud Prevention
Gaming ActivityBetting history, login timesService Improvement & Responsible Gaming
We only collect information that is genuinely necessary. Collecting unnecessary data goes against krkriya's core policy.
02
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How Your Information Is Collected

Krkriya collects your information in three main ways:

  • You provide directly: At registration, during KYC verification, on deposit or withdrawal forms, or when contacting customer support.
  • Automatically: When you use our site or app, technical information is collected through cookies, session logs, and tracking technologies.
  • From third parties: Information may be received from payment providers (such as bKash, Nagad) or identity verification services for security purposes.
Regarding Cookies: You can disable cookies from your browser settings. However, doing so may affect how certain features on the site function.
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Why Your Data Is Used

Krkriya never uses your data without good reason. Every use has a clear purpose:

  • Account Management: Creating, maintaining, and securing your account
  • Payment process: Processing deposits and sending withdrawals
  • KYC & Legal Compliance: Age verification, anti-money laundering, and legal compliance
  • Customer Support: Resolving your questions and issues
  • Service improvement: Improving the platform's games, design, and performance
  • Responsible Gaming: Identifying problematic gaming behaviour and providing timely support
  • Security: Preventing fraud, hacking, and suspicious activity
  • Relevant Communications: Sending offers and updates based on your preferences (you can opt out at any time)
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Data Sharing — With Whom and When

Krkriya does not sell your data to any third party. That is a core commitment. However, certain information is shared in specific situations as outlined below:

  • Payment providers: Financial information to process transactions (bKash, Nagad, Rocket, etc.)
  • Identity Verification Service: With approved providers as part of the KYC process
  • Law Enforcement: When required by court order or legal obligation
  • Game software providers: Limited data for the technical operation of games
Please note: All our partners are contractually bound to uphold the same privacy standards. They cannot share any data they receive with any other party.
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How long data is retained

Krkriya does not retain any data longer than necessary. Retention periods vary depending on the type of information:

  • Active account data: For as long as the account remains active
  • Financial transaction records: 7 years after the last transaction (legal requirement)
  • KYC Documents: 5 years after account closure
  • Login & Activity Log: 12 Months
  • Customer support conversations: 2 years
  • Marketing consent records: 3 years after consent withdrawal
When the retention period ends, data is securely deleted or fully anonymized. No unnecessary information is retained.
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Cookie Policy

Krkriya uses cookies on its website to enhance site performance and personalise your experience. Cookies fall into three main categories:

Cookie TypeWorkCan it be disabled?
Essential Login sessions, security, core features No — the site cannot function without these
Analytical Traffic statistics, site performance Yes — via browser settings
Marketing Personalised offers and promotions Yes — from your account settings

You can disable non-essential cookies at any time through your browser settings. This option is available in all major browsers — Chrome, Firefox, Safari, and others.

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Your Data Rights

Under GDPR and international data protection laws, you have the following rights. krkriya fully respects and upholds each of them:

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Right to Know
You can request to see what personal information we hold about you. We will respond within 30 days.
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Right to Rectification
You may request corrections to any inaccurate or outdated information at any time.
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Right to Erasure
You may request the deletion of your data under certain circumstances. Some data may need to be retained where required by legal obligation.
Right to Restrict Processing
You can object to marketing communications or the processing of certain data at any time.
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Right to Data Portability
You can request a download of your data in a portable format (CSV/JSON).
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Right to Withdraw Consent
You may withdraw any consent previously given — such as for marketing emails — at any time.
To exercise these rights support@krkriya.net. We will respond within 30 days.
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Security Measures

Krkriya uses industry-leading security measures to keep your data safe. This is not just a claim — see our security layers below:

Data Encryption (SSL/TLS)100%
Two-Factor Authentication (2FA)95%
Server Security98%
Anti-Fraud System97%
  • All data is stored with 256-bit AES encryption
  • Regular independent security audits are conducted
  • Employees only have access to the data required for their specific role
  • Data centers are ISO 27001 certified
  • Instant alerts are sent when a suspicious login is detected
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Protection of Minors

Krkriya is strictly for users aged 18 and above. We do not knowingly collect information from minors. If any such information is found to have been submitted, it will be deleted immediately.

If you are aware that someone under the age of 18 is using krkriya, please support@krkriya.netto let us know.

We require a date of birth at registration for age verification, and a national ID card for the first withdrawal.

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Policy Changes & Updates

Krkriya may update this privacy policy at any time — due to changes in technology, law, or service improvements. Members will be notified of significant changes by email or app notification.

Continuing to use krkriya after any changes are made will be considered acceptance of the updated policy. It is worth taking a moment to read each notification when you receive one.

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Contact & Complaints

For any questions, concerns, or complaints regarding data privacy, please contact our Data Protection Officer:

📧 Email: support@krkriya.net
⏱️ Response Time: Up to 30 business days
🌐 Alternative: Log in to your account and speak with us directly via live chat

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant international data protection authority.

How your privacy is protected at krkriya

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Maximum-level encryption
Every data transfer is secured with 256-bit SSL/TLS encryption — the same standard used by banks and financial institutions. krkriya holds itself to that same level of security.
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Data Is Not Sold
krkriya has never sold your personal data and never will. This is a core principle — we will never compromise our members' trust for profit.
GDPR Compliant
We voluntarily comply with the EU's strict GDPR framework — one of the strongest data protection laws in the world.
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Minimal Data Collection Policy
krkriya operates on a simple principle: only collect what's necessary. Limiting data collection means a lower risk of your information being exposed.
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Dedicated Data Protection Team
krkriya has a dedicated Data Protection Team focused solely on data security. They conduct regular audits, reviews, and security assessments.
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Data Breach Alert System
In the event of a data security incident, we are obligated to notify all affected parties within 72 hours — both legally and ethically.

Questions About Data & Account

To update your profile information, log in and go to "Account Settings" or the "Profile" menu. From there, you can directly update your email address and contact details.

However, certain details — particularly your name and date of birth — cannot be changed by you once KYC verification is complete. In such cases, please contact us with the appropriate supporting documents at support@krkriya.net. For phone number changes, OTP verification on the new number is required, after which the old number is automatically removed. This two-step process is in place for your security.

KYC (Know Your Customer) verification generally requires two things:

1. Proof of Identity (any one of the following): National ID Card (NID) — clear photos of both front and back, or a photo of the data page of your passport, or your driving licence.

2. Proof of Address (if required): Bank statement or utility bill from the last 3 months.

The photo must be clear, well-lit, and show all four corners. Upload it in the "Verification" section of your account. Verification is typically completed within 24–48 hours. During peak periods, it may take up to 72 hours. You will be notified by email and app notification once verified.
🔐 Play Safe

Your data is secure — get started with confidence

Every piece of data and every transaction on krkriya is protected with the highest level of security. No worries, no doubts — just trusted gaming.

Data Is Never Sold 256-bit SSL Secured GDPR Standards
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