Your well-being is our priority

Responsible Gaming — A Safe Gaming Experience with krkriya

Q: I deposited via bKash or Nagad — how long does it take to reach my account, and what should I do if it doesn't arrive?

When depositing via bKash or Nagad, 1 to 15 minutes for funds to appear in your krkriya account. During busy periods (especially weekends or holidays), it may take up to 30 minutes. If it's been more than 30 minutes, here's what to do: 1. Note the transaction ID from your mobile banking app 2. Confirm the amount you sent 3. support@krkriya.netby emailing the transaction ID and amount, or let us know via live chat 4. Issues are typically resolved within 2–4 hours. If a deposit fails (money deducted from mobile banking but not credited to your krkriya account), the amount typically returns to your mobile banking within 24–48 hours. If it doesn't, contact support with your transaction slip.

Q: What is the minimum age to play on krkriya, and what happens if someone creates an account by lying about their age?

To create an account and start gaming on krkriya, Minimum age 18 Required. This is both a licensing obligation and an ethical responsibility. We use a two-step age verification process: date of birth at registration, and identity verification via National ID (NID) or passport before your first withdrawal. If someone creates an account using false information and it's later confirmed they were under 18, the account will be immediately suspended and all funds — including any winnings — will be forfeited. Legal action may also be taken if necessary. If you know of a minor using krkriya, please support@krkriya.netto let us know.

Gaming is about fun, entertainment, and excitement — it should never be a source of stress or hardship. krkriya treats responsible gaming not as a rule to follow, but as a genuine commitment.

Get started safely Set Limits

18+ Only Limit Controls 24/7 support

krkriya's commitment

Gaming is always for entertainment — not a source of income
Only play with money you can afford to lose
No game guarantees a win
Play within a set time and budget
Asking for help when you need it takes courage

What is responsible gaming

The Right Way to Enjoy Gaming

Responsible Gaming means playing in a way that keeps gaming an enjoyable part of your life — never a burden. krkriya believes every member should have full control over how they play. That's why we offer the most comprehensive set of Responsible Gaming tools among gaming platforms in Bangladesh.

Online gaming is naturally engaging — the graphics, sounds, and rewards combine to create a thrilling environment. That appeal isn't the problem. The problem arises when someone loses control of their gaming, whether by chasing losses or becoming so absorbed that everyday life starts to suffer. krkriya wants to make sure no member ever reaches that point.

Healthy gaming habits

Treating gaming as entertainment
Playing with a set budget
Being able to stop after a set amount of time
Being able to accept a loss and move on
Spending time with family and friends
Gaming isn't your only source of entertainment

Warning signs

Continuing to play to recover losses
Spending beyond your gaming budget
Skipping sleep or meals to keep playing
Hiding gaming activity from family or friends
Feeling restless when not gaming
Playing on borrowed money due to financial difficulties

If you notice any of the warning signs above — in yourself or someone you know — it's worth taking seriously. At krkriya, we've made it simple: with just a few clicks, you can set the limits you need or take a full break.

Responsible gaming isn't just for members — it's part of the culture across the entire krkriya team. Our customer support staff are trained to recognize problem gambling and are empowered to proactively assist members when needed. Not as a business decision, but out of genuine human responsibility.

Check yourself

Is your gaming under control?

Read through the questions below and check any that apply to you. This is not a professional diagnosis, but it can help you better understand where you stand.

You spend beyond your gaming budget and regret it afterwards.

When you lose, you get frustrated and place even bigger bets.

Hiding from family or friends how much time and money you're spending on gaming.

You feel restless or low when you're not gaming.

You cut back on work, sleep, or family time to spend more time gaming.

Tried to stop gaming but couldn't.

Gaming Health Meter

Signs of a Healthy Gamer

Budget Control 95%

Time Management 88%

Emotional control 80%

Family Balance 92%

Sticking to your limits 96%

This is a general awareness indicator only. For professional support, please contact us directly.

You're in control

Krkriya's responsible gaming tools

Every tool can be managed directly from your account settings — no forms, no waiting.

01 💰

Deposit Limit

Set a maximum limit on your daily, weekly, or monthly deposits. Once set, the limit cannot be increased before the specified period ends — but reductions take effect immediately.

Instant activation

02 ⏱️

Session Time Limit

Set a daily limit on how many hours you spend gaming. When your time is up, you'll receive an automatic alert with the option to log out. Stay in control of your own time.

Resets daily

03 📉

Loss Limit

Betting will automatically stop once you've lost beyond a set amount. This tool protects you from chasing losses and losing even more.

Automatic protection

04 🌙

Cooldown Period

Take a temporary break ranging from 24 hours to 30 days. During this period, you won't be able to log in to your account. Step away, recharge, and come back when you're ready.

For a selected period

05 🚫

Self-Exclusion

You can take an extended break lasting anywhere from 6 months to 5 years. During this period, your account will be completely inactive and cannot be reopened before the term ends. This is the most effective option for serious concerns.

Long-Term Protection

06 📊

Activity Report

View your monthly gaming report — how much time, how much money, and which games. Staying aware of your own habits is the first step toward responsible gaming.

Monthly updates

How to do it

Steps to Set Your Limits

Set your gaming limits in just a few simple steps

Go to the "Responsible Gaming" section

In your account settings menu, look for the "Responsible Gaming" option.

Choose a Tool

Choose what works for you — Deposit Limit, Session Limit, Loss Limit, or Cooldown.

Set an amount or time limit

Enter your preferred limit and confirm. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.

Get Confirmation

You'll receive a confirmation of your limit settings via email or app notification. Changes can be made at any time.

Support limits

Default deposit limit value

Limit type	Default maximum	Change
Daily	৳10,000	At any time
Weekly	৳50,000	At any time
Monthly	৳1,50,000	At any time
Session Time	8 hours/day	At any time
Cooldown	—	24 hours to process

Please note: Any request to increase your limit comes with a 24-hour cooling-off period — this is intentional, to prevent impulsive decisions made in the heat of the moment.

Once self-exclusion is activated, the account cannot be reopened under any circumstances before the period ends. This decision is final.

What Sets krkriya Apart

Our Commitment to Responsible Gaming

🏅

Industry-leading security

krkriya follows GamCare and BeGambleAware standards. We offer the most comprehensive responsible gaming protections among platforms in Bangladesh.

🤝

Trained support team

Our 24/7 customer support team is specially trained to identify problem gaming. They're here to help — without judgment, and with genuine empathy.

👁️

Automated monitoring

krkriya's system automatically detects unusual gaming behavior. If needed, members are proactively contacted — whether they ask for help or not.

🔞

Strict Age Verification

To prevent underage access, krkriya requires date of birth verification at registration and NID verification at first withdrawal. We do not want anyone under 18 gaming on our platform.

📱

Easy-to-use tools

Mobile or web — set your limits in just two clicks from any device. No complicated forms, no lengthy process — because simplicity is what matters most in critical moments.

💛

Non-judgmental support

There's no shame in problem gambling. krkriya's support team is here to help with complete confidentiality and compassion — your well-being is the only priority.

FAQ

Frequently Asked Questions

When depositing via bKash or Nagad, 1 to 15 minutes for funds to appear in your krkriya account. During busy periods (especially weekends or holidays), it may take up to 30 minutes.

If it's been more than 30 minutes, here's what to do:
1. Note the transaction ID from your mobile banking app
2. Confirm the amount you sent
3. support@krkriya.netby emailing the transaction ID and amount, or let us know via live chat
4. Issues are typically resolved within 2–4 hours.

If a deposit fails (money deducted from mobile banking but not credited to your krkriya account), the amount typically returns to your mobile banking within 24–48 hours. If it doesn't, contact support with your transaction slip.

To create an account and start gaming on krkriya, Minimum age 18 Required. This is both a licensing obligation and an ethical responsibility.

We use a two-step age verification process: date of birth at registration, and identity verification via National ID (NID) or passport before your first withdrawal.

If someone creates an account using false information and it's later confirmed they were under 18, the account will be immediately suspended and all funds — including any winnings — will be forfeited. Legal action may also be taken if necessary.

If you know of a minor using krkriya, please support@krkriya.netto let us know.